Diagnostic tool manufacturers

A diagnostic tool manufacturer describes how direct access to live in-vehicle data allows him to develop innovative diagnostic procedures and how this supports the vehicle repair value chain.

As a diagnostic tool manufacturer, it’s my job to design and create applications for test equipment which quickly diagnose vehicle faults and propose efficient repair solutions. The tools I design support the entire repair process – from identifying a fault and identifying the correct replacement parts, to allocating the appropriate equipment and technicians in the repair shop.

As remote access to vehicles becomes increasingly common, these applications support prognostics that can identify and flag a potential fault before it occurs. This gives vehicle owners and their preferred service provider time to plan a repair when it suits them and avoid an unexpected breakdown with higher costs for an emergency repair. For the workshop, being able to remotely diagnose a fault before the vehicle arrives can reduce the time needed for the subsequent repair by as much as 50%. 

For all of this, the tools I develop need direct access to the real-time vehicle data values. The innovation I create ensures the competitiveness of the automotive servicing industry in ‘going digital’.

Replacement parts distributors

A replacement parts distributor explains how they are able to optimise the fast and accurate delivery of replacement spare parts by using their own in-vehicle applications, and live real-time data, to accurately predict what parts would be needed and when.

Through my replacement parts supply, I make sure that customers get back on the road quickly. By benefiting from telematics technologies, I could do this even more efficiently! 

With prognostic applications using live in-vehicle data, my team and I could predict when specific parts will need to be replaced, and make sure that they’re ordered in advance so that they are available in the right place, at the right time. This remote prognostics function can also make a difference in the event of a breakdown, where the road assistance service would get an online message and be immediately equipped with the right replacement parts, so that the vehicle repair can be optimised to allow the customer to swiftly continue their journey.

Access to live in-vehicle data helps me to streamline my own business models for the digital future. A more predictable digital ordering of parts from the workshops would allow me to significantly reduce stocking, duplication and unnecessary delivery costs [by up to 30%] – money which I could re-invest into new digital partnerships. My business is also now more environmentally friendly, as I avoid unnecessary vehicle emissions from last-minute ‘emergency repair’ deliveries.

Access to real-time in-vehicle data helps create and sustain a smart digital parts distribution, reducing operating costs as well as benefiting the environment.


Publishers of technical information

A publisher of technical information tells how access to real-time data helps deliver smart information services that ensure a fully optimised repair process for the benefit of both businesses and consumers.

My business to provide detailed technical information for the fast and accurate diagnosis repair and maintenance of a wide range of vehicles, that is becoming ever more important for vehicle repair workshops against a background of increasingly sophisticated vehicle technology.

The ability to be in direct and real-time connection to the vehicle will allow me to provide the repair workshop with the vehicle details in preparation of the complete ‘repair order process’ and subsequently ensure smart ‘just-in-time’ technical support once the vehicle is in the workshop that ensures fast, accurate and lower cost vehicle repair solutions.

As an example of the benefits of the digital economy, remote and direct access to the in-vehicle data illustrates how my business model can develop into a more sophisticated and integrated solution that enhances efficiency, reducing costs and supporting consumer choice and affordable mobility.


A vehicle leasing service provider describes how the direct access to live in-vehicle data has transformed their competitive service offer, perfectly illustrating the benefits of the digital economy.

Having run an independent vehicle leasing and rental service for over 20 years, we’ve been amazed by how much live vehicle data access has helped us to achieve performance improvements which benefit our customers. Not too long ago, a sudden vehicle breakdown would have been a real disaster – the cost of emergency repair can be rather high, and if the right replacement parts weren’t available, we could end up waiting even weeks for repairs to be carried out. Also because of this, it was very difficult to predict the annual costs of running the business and budget accordingly. Worse still, the unpredictable repair times meant that we often had to let customers down when the vehicle they needed was out for repair and not available.  

With access to live, real-time in-vehicle data all this has changed. We now can predict vehicle downtimes and manage them properly. We use diagnostic and prognostic tools to monitor the fleet and predict when a vehicle will need some maintenance or a repair, and can then contact a local garage to arrange the repair at a convenient time. As a result, we can now ensure that every one of our customers gets a competitively-priced vehicle in perfect working condition. This also allows us to predict our own annual costs much more accurately. We use remote mileage readings for more precise fuel usage calculations, and can offer competitive prices without having to worry about sudden, unexpected expenses. We absolutely need access to real-time in-vehicle data to manage and monitor our fleet and provide to our customers the most competitive services possible.